How long does it take to make a custom order?
Custom orders generally take 1-3 weeks to complete, depending on the intricacy of the design.
Where do you get your trays?
All trays are ordered from West Elm. The lacquer trays are made with engineered wood and have a lacquered finish. The acrylic trays are made of high-gauge acrylic so they’re equal parts sturdy and stylish. After mosaicking, each tray is sealed by covering the design with a clear durable resin.
How heavy are the trays?
12×12 trays are 1-2 pounds, depending on the type of tesserae used and whether the tray is acrylic or lacquered wood. 14×18 trays range in weight from 2-3.5 pounds.
Can trays be washed in the dishwasher?
No. All trays should be washed using dish soap and water and dried immediately to prevent spotting.
Do I need to send an exact photo of a tray that I want created?
No. It is helpful for you to have a color scheme or a general design idea in mind. However, you can say, “I want a tray that is blue and green, abstract and that will fit into my beach house decor.” We can take it from there.
Can I see the sketch of the tray before you begin the mosaic process?
Absolutely. You will approve the design before any glass is cut.
Do you ship internationally?
Yes, but there will be additional shipping charges. Please contact us for a quote.
Does Mosaique create mosaic art other than trays?
Yes. We are happy to talk with you about any of your prospective projects.